Due to the exceptional situation reservations are extended to certain hours, reservations have a duration of 2h each, therefore, depending on your type of voucher or if you want to access with external APPs you have to proceed in one way or another, here We explain how you can make your reservation. The booking schedules available are: MONDAY – FRIDAY 🕕17-19h* 🕖19:15-21:15h* *Non available for fitness APPs users

DIRECT DEBIT:

  1. Access your client area.
  2. Choose the day and time, maximum 1 week in advance (remember that you do not have time restrictions, but you can only make 1 reservation per day).
  3. Reserve.
  4. You will receive a confirmation email with the day and time.

PREPAID SUBSCRIPTIONS:

  1. Access your client area.
  2. Choose the day and time, maximum 1 week in advance (remember that you do not have time restrictions, but you can only make 1 reservation per day).
  3. Proceed to payment.
  4. Choose to pay with your prepaid voucher.
  5. You will receive a confirmation email with the day and time.

PUNCH CARD:

  1. Access your client area.
  2. Choose the day and time, maximum 1 week in advance (remember that you do not have time restrictions, but you can only make 1 reservation per day).
  3. Proceed to payment.
  4. Choose to pay with your Punch card.
  5. You will receive a confirmation email with the day and time.
If you want to share your punch card bonus and invite a friend:
  • Indicate by email to frontdesk@sharmaclimbingbcn.com your name and card number and the name, surname and email (must be registered) of the person with whom you want to share the punch card.
  • Once the voucher has been transferred, we will notify you and the invited person will be able to make the reservation directly from their client area by following the PUNCH CARD steps.

*Remember that you can only share bonuses between users with the same type of customer (Normal / Reduced).


SINGLE ENTRIES:

  1. Access your client area. (If you have never been, register).
  2. Choose the day and time, maximum 1 week in advance, if there are no places the system will indicate it. You can only make 1 reservation per person, if you come in a group, each member has to make their own reservation.
  3. Proceed with payment (reserved tickets only have a difference of € 10 Morning / € 14 Afternoon (To access the reduced rate you must present your card before at reception, if you are already as reduced you must recharge from MY ACCOUNT – MY VOUCHERS – RECHARGE and purchase a single entry reduced rate).
  4. Choose payment at POS and enter your card details or choose to pay with the single entry you have just purchased.
  5. You will receive a confirmation email with the day and time.

ACCESS WITH FITNESS APPs (Gympass, Andjoy, Classpass and Urban Sports Club):

Fitness APPs users are allowed to come anytime without booking except peak hours that are te following: MONDAY – FRIDAY 🕕17-19h 🕖19:15-21:15h
https://www.youtube.com/watch?v=32PIgjmM8U8
How to book through website?

HOW TO CANCEL YOUR RESERVATION?

Once the reservation is made and the confirmation email received, it means that your reservation is already registered in the system.
  1. Access your client area through MY ACCOUNT. Up to 1 hour before the start of the reservation, it can be canceled to free up space for another colleague.
  2. Regardless of the type of reservation you have made (Partner, Punctual, APPs or Punch Card) your reservation will be reflected in MY ACCOUNT> MY RESERVATIONS.
  3. Choose the reservation you want to cancel.
  4. Punch cards will be automatically reimbursed for an entry into their account and customers who paid by card will be generated a bonus for the amount paid so that the bonus can be used to pay for future reservations or bonuses.
  5. It cannot be canceled with less than 1 hour, so the amount will not be refunded or relocated at another time (if the client does not attend, he will not be able to recover the amount or relocate at another time).
https://www.youtube.com/watch?v=b2RbnUe8MXA&feature=youtu.be
How to cancel through website?